We're Hiring Fellow Food Lovers

Join the food family. Change the food system.

Now hiring: Customer Love & Support (Part-time)

In this role, you will manage the customer service email to answer questions, upsell members, and educate our community about local and sustainable food. You will work across multiple software platforms to make changes to orders, update customer information, issue refunds/credit, update inventory, make updates on our website backend, and prepare reports based on fulfillment issues to target areas for improvement in our supply chain. This position also allows you the opportunity to conduct outreach to potential neighborhood sites and other local partners in an effort to continue growing our reach throughout NYC. This position plays a vital role in clearly articulating customer concerns with the rest of the Local Roots team so that we can continue to change and adapt our operations based on the feedback we receive.

Responsibilities

  • Manage all customer service communications
  • Serve as a liaison between the customers, office team, and warehouse team
  • Review weekly Market Reports to identify and solve problems
  • Update customer orders using the website backend (Shopify) and our custom order processing platform
  • Manage website edits such as inventory, product descriptions, and farmer/purveyor bios
  • Communicate clearly with the Local Roots Team at all times, voicing insights that emerge from customer communications
  • Communicate with customers in a way that helps educate them on topics of local food, sustainability, and cooking
  • Represent Local Roots as a thoughtful and passionate advocate for local farmers and fellow New Yorkers

Qualifications

  • 1-2 years experience with customer service or equivalent role
  • Willing and able to learn to use new software platforms
  • Strong and clear writing skills
  • Ability to diffuse high tension situations and offer creative solutions to problems
  • Ability to communicate trends in customer service and offer systematic changes
  • Extreme attention to detail and ability to remain organized Self-starter, a supportive team member
  • Ability to work independently and remain productivity
  • Superior communication and listening skills
  • Prior experience working independently as well as with a small team
  • Experience with platforms such as Shopify and Google Sheets
  • Knowledge and passion for farm-to-table food, cooking, and/or sustainability

 

Hours and Availability

This is a part-time position and can be done remotely
Monday through Friday, 18-25 hours per week
This position is paid an hourly rate determined by experience

 

To apply, send your resume and cover letter to camryn@localroots.nyc.

 

Ready?

Delicious, farm-fresh harvests are closer than you think.


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